Application
This unit describes the skills and knowledge required to develop and maintain relationships with people and organisations in local communities through regular and ongoing consultation to maintain the quality of service provision.
The unit applies to individuals who work in a library or where there is a need for a proactive approach to establishing and building networks and relationships between organisations and stakeholders and who operate autonomously, often with managerial responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Plan stakeholder consultation | 1.1 Review and assess current and potential stakeholders and determine needs, interests, priorities and trends, in consultation with colleagues 1.2 Identify relevant stakeholders and methods to establish and maintain contact 1.3 Research and maintain a collection of current relevant information on stakeholders 1.4 Check organisational plans for relevant reference to stakeholder interaction 1.5 Confirm that planning process takes account of relevant internal and external factors |
2. Establish stakeholder relationships | 2.1 Identify and assess a range of strategies to facilitate relationships between stakeholders and own organisation 2.2 Implement strategies and establish productive relationships with stakeholders 2.3 Determine purpose and parameters of specific consultations, and brief participants accordingly 2.4 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues 2.5 Monitor, evaluate, and continuously improve stakeholder relationships |
3. Represent organisation to local community | 3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness 3.2 Promote organisation to relevant stakeholders |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
establish and maintain relationships with three different stakeholder groups in a library environment.
In the course of the above, the candidate must:
facilitate effective consultation with a broad range of stakeholders relevant to the industry.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
promotion, advocacy and networks in libraries
stakeholder groups, including special needs and cultural considerations
key features, costs and benefits of different consultation mechanisms
networking techniques and strategies
relevant organisational policies and procedures.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
strategic plans and relevant policies and procedures manuals
resources to implement consultation processes
interaction with others.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Interprets and analyses complex documents making connections to inform planning and strategy |
Writing | Employs appropriate vocabulary and tone to effectively communicate to different audiences Uses appropriate forms and conventions to convey information clearly |
Oral Communication | Articulates clearly and persuasively, listening to opinions of others and altering responses accordingly Participates in a verbal exchange of ideas and uses detailed, clear language to clarify and present information according to requirements and audience |
Self-management | Works independently and collectively in making decisions to achieve organisational outcomes |
Teamwork | Plays a lead role in collaborating, consulting and cooperating with stakeholders to promote an understanding of the organisation’s role |
Initiative and enterprise | Seeks to improve policies and procedures relevant to own role to better meet organisational goals |
Planning and organising | Plans, organises, implements and reviews systems and processes for effective engagement with stakeholders |
Problem solving | Uses problem-solving techniques to identify and analyse issues Uses analytical and lateral thinking to identify opportunities to engage with and maximise involvement of stakeholders |
Technology | Uses main features and functions of digital tools to complete work tasks |
Sectors
Technical Skills – Information Services